Had a wonderful stay at the Victoria Marriott for my family with 2 little ones! The hotel was able to accommodate early check in and late check out for my family which was amazing! Only minor things to complain about. The chat support with the hotel through Expedia was lacking, the person was on vacation but when they came back they didn’t address my questions promptly. Said they would have microwave ready (needed for the kids) but I had to call to get it. Didn’t let me know if there’s a bathtub or if early check in/late check out was available, so I had to call hotel. Black out blinds didn’t quite cover the whole window so the sunlight woke up my kids a bit too early. Missing floor bath mat first day we were there. Had to ask for house keeping to bring extra towels because things weren’t always restocks, including daily complimentary water - will give them credit how quickly they got things to the room. The staff at check in seemed indifferent we were there. Bell person / valet person were friendly though and helpful getting us unloaded/loaded with all our luggages, which is great when you got your hands full with the kids! There was construction across the street which isn’t great of course, but out of their control. Would stay there again, but there’s definitely some room for improvement for communication and care!
