Location is great. But front desk staff needs to be trained to provide clear information and not be odd or question hotel guests (1. Checking in: front desk staff member, holding my credit card: Can you please tell me your name? 2. Ringing front door doorbell to be let in at 11 pm after a show, holding up key to show staff member, staff member unlocks door and asks: Are you staying with us? 3. Overheard: Front desk staff member checking in two Japanese women with shopping bags in their 60s or 70s: And please, no late night partying or guests in your room, ok?). This hotel, to me, is not worth the money savings. Live and learn. Vancouver is an expensive town so for a little more money, stay at another hotel nearby downtown where the customer service isn’t bizarre and the hotel is not stuffy and humid, old, and odd. Funky is good for many things but my overall impression here is that the issue isn’t an unfair assessment of a “quirky” and “classic” or “not a soulless, chain behemoth” hotel, but instead just a poorly managed one.
