Find all hotels by Independent in Union City, TN

"Clean and quiet. Perfect. "

"We checked in at 11:30 at night and there was still breakfast food on the floor in the dining area from that morning. The hotel is old and dated and the curtains were worn and hanging half way down the window. The bath tub was old and stained and we did not shower due to uncleaness of bathroom. All rooms in the area were sold out so we had no choice but to stay but it was unexceptable. The room had a musty smell and the parking lot smelled of pot and animal urine. "

"The staff were friendly however there were times no one was available to get additional supplies."

"Thin walls."

"Overall for the price it was ok room was clean bed comfortable but no extras we had to go get toilet paper phone didn’t work refrigerator and freezer was absolutely terrible put ice packs in freezer when we went to get them out they were frozen to bottom and sides could not get them out went to the front desk she gave me a screwdriver to try but that didn’t work so we had to leave them breakfast at eight am was about gone jug of milk sitting on the counter I’ll pay extra next time for a better stay "

" Pulled into the parking lot where it became apparent we going into a construction zone. Was greeted by the cheerful agent at check in. "We have you in one of our newly renovated rooms." Thoughts of fesh paint, clean carpet and working bathroom fixtures immediately entered the mind. Imagine the disappointment when we walked through the door. No fresh paint smell. No fresh carpet. No renovated bathroom anything. The ceiling and walls contain what could be years of repairs and pooly applied patchwork. No amount of cleaning can restore the bathtub to a bearly acceptable condition - it needed replaced. The comode seat was held with a single fastener. The vanity mirror is updated and impressive but it's the only thing in the area that housekeeping has touched in a very long time. The property is in a high traffic area with lots of nighttime car/truck noise. The only pluses were the new, really comfortable, beds and no bugs. Didn't stop for breakfast but the waffles smelled good. The investors in this property need to review the contracts and the results to see if their expectations are being met. "

"Room was sufficient for a 1 night stay. Had a strong smell of disinfectant. "

"Refused service because of my SERVICE DOG’S SIZE. Sleep Inn & Suites Dyersburg I-155 told me my dog was “too big,” which is a direct violation of the ADA. Service animals are NOT subject to weight limits. Completely unacceptable and needs immediate correction"

"B breakfast was fresh and hot and abundant. Variety of coffees and teas were offered 24 seven. Upon arrival the room was very clean however they do not clean it every day. They don’t even empty your garbage every day. It is every other day only for the price of the room, I believe they should at least empty your garbage daily. The gym was spotless with beautiful athletic machines available all functioning and great condition. there was outdoor seating to enjoy and abundant parking. My only complaint is that I did forget addressed in my room and notice that when I returned home, call the hotel and they refuse to pay for shipping even if I gave my credit card I had to send them a shipping label for them to mail it to me. I hope I receive it. It is very difficult to make an estimation on what the dress weighs and what size box they’re going to use therefore there should be there should be a better system in place. I don’t understand why they couldn’t of called me once they boxed it up and received the cost and I would’ve paid for it over the phone."