"Staff issues; reception, despite this my 3rd stay with them this year, and multiple stays the past couple of years - there is NEVER a 'Welcome back'. Yes I booked via Hotel.com but I always have to ask them to link my reservation to the Radisson App. NEVER have they said it which it's such a simple thing to do and costs them nothing.
Order breakfast room service for 06:30am. No sign, had to leave for airport. Mentioned at reception who told me it can take 30mins. That's fine, but her attitude was horrible. She waked off disgruntled into the breakfast area to cancel my order. How I would have handled that would have been apologetic + offer to give me something to go quickly.
Breakfast; on more than a few occassions now the friend eggs have been stone cold. I mentioned it to a staff member who said he would let the kitchen no, but proceeded to clean off some tables and reset them, then wak around the area as if I said absolutely nothing. Just to note the breakfast area is massive, and there were only a handful of tables, so not necessary to clean the table and reset it first, never mind walk from one end to another. I ended up having to say it to another staff member who informed the kitchen.
The food menu in the restaurant needs updating. It's pretty awful to be honest - I rarely eat there.
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