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Holiday Inn London - Heathrow T5, an IHG Hotel

4.0 star property
Travelers can unwind at Holiday Inn London - Heathrow T5 after visiting Windsor Castle or LEGOLAND, with a 24-hour gym and coffee options for relaxation

Choose dates to view prices

Holiday Inn London - Heathrow T5 is near Windsor Castle and LEGOLAND. It offers a 24-hour gym, business center, coffee shop, bar, and lobby coffee/tea station. Guests appreciate the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from June 1 2021 to March 31 2024 (dates subject to change).
The property is closed between January 1 and December 31.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for GBP 10.0 per stay

Cribs (infant beds) are available for GBP 10.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.50 per person
  • Airport shuttle fee: GBP 5 per person (one-way)
  • Self parking fee: GBP 10 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per stay
  • Rollaway bed fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Holiday Inn London - Heathrow T5, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 10 per night. Limited spots are available.

What time is check-in at Holiday Inn London - Heathrow T5, an IHG Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn London - Heathrow T5, an IHG Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Holiday Inn London - Heathrow T5, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 4 AM–midnight at scheduled times. A fee of GBP 5 per person applies.

Where is Holiday Inn London - Heathrow T5, an IHG Hotel located?

Located in Colnbrook, this hotel is within 9 mi (15 km) of Windsor Castle, Thorpe Park, and LEGOLAND® Windsor. Twickenham Stadium and Ascot Racecourse are also within 12 mi (20 km).

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

7.6

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 283 out of 606 reviews
Rating 8 - Good. 233 out of 606 reviews
Rating 6 - Okay. 64 out of 606 reviews
Rating 4 - Poor. 19 out of 606 reviews
Rating 2 - Terrible. 7 out of 606 reviews

Reviews

Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuit après un vol, service parfait et chambre confortable
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Business traveller

Room was next to a plant room which ran all night long, so a very poor nights sleep. Breakfast is overpriced for what was available.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon court séjour affaires Heathrow

Bon court séjour affaires Heathrow. Parking limité en nombre de places
Stayed 1 night in Jan 2020
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, clean and helpful staff, I will use again when required
Stayed 1 night in Jan 2020
Verified

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities

Good base.

Excellent location for terminal 5. Attentive staff. Great base for an early flight.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here regular Quite basic but good location and less busy than other places Staff are friendly and good
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
LO UNICO QUE NO ME GUSTO ES QUE LOS COLABORADORES DEL HOTEL NO HABLAN ESPAÑOL Y ME COSTO UN POCO LA COMUNICACION
Stayed 5 nights in Nov 2019
Verified

4/10 Poor

Abigail

Disliked: Staff & service, property conditions & facilities
Tired and poor service
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a smelly dump and it is a travesty that Expedia lists it as a 4 star hotel. In truth, it is a 1.5 star hotel. The rooms are old and smelly, with worn, somewhat dirty carpets and washed, but visibly old sheets for the beds. The property is a 20 min Uber ride or 30 minute shuttle ride from Terminal 5, I.e. the exact amount of time it will take you to come to T5 from London Paddington. Very misleading to say that this is a T5 hotel. This hotel has problems with its water/sewer system. Water was stopped multiple times for hours for “maintenance “ as water apparently leaks and floods rooms. And the staff doesn’t really care. They answer is that they put a sign on the front desk when there are water problems, they didn’t create the problem, and they do their job.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A minimum of 50 useless characters I am forced to write
Stayed 1 night in Oct 2019
Verified

8/10 Good

Rodolfo

Liked: Staff & service, property conditions & facilities, room comfort

Holiday Inn T5

Not a bad location if you are flying out the next morning. Short bus ride to terminal 5. Rooms were comfy and they had a nice spread for Breakfast
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were all very friendly and efficient including the restaurant.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Christine Ann

Liked: Cleanliness, staff & service

One night stay

Just one night on arrival to the UK. Reception staff were very helpful. A bit disconcerting that I could clearly hear the guests in the next room talking through the adjoining wall without even trying, so I assume they could hear us too!! So nil score for insulation in the walls.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight

Perfect for an overnight stsy
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I found the bed slightly too firm Plug sockets are situated too low, some are under desk if like myself you have a back problem these are too difficult to access.. All staff are friendly and helpful and hotel hopper bus ideal for airport terminals.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did have some inexperienced people working in the bar and restaurant but otherwise very nice place.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing value and service

Amazing staff and service from start to finish highly recommended.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Efficient staff and quick service good prices and organised
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Antiquated lift and floor access by room card! Several problems getting up and down lift and to my floor Made a compliant and told them it’s very out dated and the cards issued are badly designed with no instructions issued on reception when giving the card out Will go elsewhere next time
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff,the hotel is close to terminal 5
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little hectic, but the hotel was nice and clean. Had confusion at the airport shuttles about WHICH "Holiday Inn." Massive group of people (family reunion or conference?) that were gathered around the desk and wasn't asked to make a path for other guests. Wasn't sure when to approach, but finally got the head-nod from the desk clerk. Sign-in was generally smooth. Glad we picked the extra money for the breakfast -- good food. Decently close to Ascot Racecourse.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Oluwatoyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to relax

Enjoyed my stay
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was very helpful having a shuttle to the airport. We had to catch an earlier shuttle than expected because of travel changes and an employee handed us a couple of sandwiches for breakfast
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Jeff&Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff were very helpful and friendly, and we appreciated being able to check in early. It's easy to get downtown by bus and underground - the bus stop is in front of the hotel and it takes about 60 - 75 minutes. The hotel is located in a residential area - restaurants and shops are within walking distance. Hotel restaurant has nice breakfast buffet for L10. Getting to hotel from Terminal 2 was a L25 cab ride; but there is a L6 shuttle to and from Terminal 5 that runs every 30 minutes. We recommend this hotel.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's not at Terminal 5

The hotel was clean, modern and comfortable and the staff were friendly. However if you are flying from Terminal 5 be aware that it is a 20 minute shuttle bus/taxi from the Terminal. You're better going to terminal 4 for a hotel and get to terminal 5 on the tube from there.
Stayed 1 night in Jul 2019