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New Otani Inn Sapporo

3.5 star property
Travelers can start the day with a buffet breakfast featuring local flavors before exploring nearby attractions or taking advantage of convenient laundry services

Choose dates to view prices

New Otani Inn Sapporo is close to Sapporo TV Tower and JR Tower. Guests can shop on-site, dine at two restaurants, or relax at the café. Amenities include laundry services, luggage storage, and free WiFi in public areas.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Bar

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3200 for adults and JPY 1600 for children
  • Covered self parking fee: JPY 2300 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Frequently asked questions

Is New Otani Inn Sapporo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 2300 per night. Limited spots are available.

What time is check-in at New Otani Inn Sapporo?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

What time is check-out at New Otani Inn Sapporo?

Check-out is at 11 AM.

Where is New Otani Inn Sapporo located?

Located in Sapporo City Centre, this hotel is within a 10-minute walk of Sapporo Clock Tower, Sapporo TV Tower, and Sapporo JR Tower. Hokkaido University and Odori Park are also within 15 minutes. Sapporo Station is only a 2-minute walk and Odori Station is 7 minutes.

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Reviews

Reviews

8.2

Very Good

8.2

Cleanliness

8.6

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 304 out of 804 reviews
Rating 8 - Good. 321 out of 804 reviews
Rating 6 - Okay. 131 out of 804 reviews
Rating 4 - Poor. 33 out of 804 reviews
Rating 2 - Terrible. 15 out of 804 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were outstanding. Great service with pride
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Convenient location.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Yeow Tat

Liked: Cleanliness, staff & service, amenities
The room is nice.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Mang Hung

Liked: Cleanliness
Location near Sapporo Station. Booked large room with 4 beds. Good for large family. Good value hotel.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Mark

Liked: Staff & service, amenities
The Hotel was near many things in Sapporo Downtown area.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Estrella Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very efficient, check in and check out were a breeze. Room was big enough for three people and we love that the bathroom floor was heated.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Older style hotel however the location is good, mid way between Sapporo Station and Odori Park, both walkable. Lots of restaurants nearby which made it very convenient especially when it was snowing!
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Juchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and staffs are friendly. I basically can walk to many places.
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minute walk to either Sapporo Station and Odori Park. Hotel staff are really nice and surprisingly quiet for its location.
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location. Kind of smelly and the air conditioning never cooled down the room.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near Sapporo station. Second time staying here. It is the pick up for the Niseko bus, and waling distance to the Rusutsu bus. There are family marts and lawsons within walking dsistance (across the street). Room was sufficient and will stay here again.
Stayed 3 nights in Dec 2023
Verified

8/10 Good

May May

Liked: Cleanliness, staff & service, amenities
At lobby provide green tea, toothbrush, bathball all accessories
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the quadruple room. Place is clean and facilities are good. We drive all the way to hotel. Parking is convenient and will charge 2000yen for overnight parking. Don’t expect consideration if you request for early check in or late check out as the staff goes by the book. It is understable
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the quadruple room and it was big enough for 4 of us in the family. Overnight parking is 2000yen. Facilities are very good. Might have difficulty conversing with English. Don’t expect any consideration if you request for early checkin or late check out as the staff goes by the book.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
Almost every hotel has some bad-mannered hotel staff.So we can decide whether to use it again, but everyone in this hotel is a good-mannered hotelier, and we can stay there in a good mood
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Yulita

Disliked: Staff & service, amenities
Small room and limited amenities, the only good thing is car park
Stayed 2 nights in Dec 2025
Verified

8/10 Good

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near station.
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Kee Min Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to train station & nice place
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accessible.
Stayed 3 nights in Dec 2023
Verified

6/10 Okay

CHOON SIEW

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel does not provide bottle water and toiletries have to collect yourself near the counter lobby, bedsheet also stain with dirt!, shower scrren also very dirty!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
There's a reason why it's hard to make a reservation, the attitude of the hotel staff is different from that of other hotels on Sapporo
Stayed 1 night in Sep 2024
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a double bed but they only had two twin beds
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

English speaking, hospitality staff.

I was traveling with my wife and three grandchildren and became sick while I was in Japan. The hotel called a taxi for me and had the taxi take me to a Japanese health clinic where I met an English speaking Japanese Doctor Who was able to diagnose my condition, and prescribe medication for me. This is the best hotel that I have ever been in.
Stayed 1 night in Dec 2024