This is our second time staying at the Krystal grand in los Cabo’s! This is also our first time bringing both our kids. Upon arrival, the Expedia concierge Gabriel was very inviting, warm and friendly. Even when we had minor issues with our room (toilet not flushing properly, loud highway noise) he went above and beyond by upgrading our room to the altitude tower which is their highest category suite. Waking up every morning to a beach front view was something out of a magazine. We couldn’t have been happier and it was because of Gabriel that we got to experience this. Not only that, but because ayami restaurant was closed due to renovations he pulled strings by allowing us to enjoy a delicious premium seafood meal at Senses, which is only for altitude club members. I got to celebrate my birthday eating my favourite food. Gloria, Rodrigo, Tania and Ishmail were also outstanding to us. They made our stay extra special and memorable. We cannot thank them enough for their service. Thank you to all of the wonderful staff for their hospitality! This is why we keep returning to the Krystal grand :)