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Emerald Spa Motor Inn

4.0 star property
Travelers find a peaceful escape at this welcoming motel where they can warm up by the fireplace or spend afternoons lounging poolside amid greenery

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Emerald Spa Motor Inn in Glenholme offers a quiet getaway with practical comforts. Guests can do laundry on-site, gather by the lobby's cozy fireplace, or relax at the seasonal outdoor pool with sun loungers and umbrellas. WiFi keeps everyone connected throughout their stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Breakfast available
  • Business services
  • Laundry

About this property

Emerald Spa Motor Inn

  • Upscale motel located in Glenholme
  • Emerald Spa Motor Inn provides amenities like laundry facilities and a fireplace in the lobby. Stay connected with free in-room WiFi.
  • Other perks include:
    • A seasonal outdoor pool along with sun loungers and pool umbrellas
    • Free self parking
    • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • Luggage storage, concierge services, and meeting rooms
  • Room features
  • All guestrooms are individually decorated, and have comforts such as premium bedding, in addition to perks like free WiFi and sound-insulated walls.
  • More amenities include:
    • Childcare services and cribs/infant beds
    • Free toiletries and hair dryers
    • Kitchenettes, refrigerators, and microwaves

Similar properties

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Newina Rotorua
Fairy Springs
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 362 reviews
The price is SAR 382
SAR 444 total
includes taxes & fees
3 Jun - 4 Jun
Newina Rotorua
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from June 15 2021 to August 28 2024 (dates subject to change).
The following facilities will be closed during June, July, and August:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for NZD 25.0 per night

Cribs (infant beds) are available for NZD 10.0 per stay

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 15 to 20 per person
  • Airport shuttle fee: NZD 10 per person (one way)
  • Airport shuttle fee per child: NZD 10.0 (roundtrip), (up to 12 years old)
  • Crib (infant bed) fee: NZD 10.0 per stay
  • Rollaway bed fee: NZD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from October to June
Pool access available from 8 AM to 8 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Emerald Spa Motor Inn have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8 AM–8 PM.

Is Emerald Spa Motor Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Emerald Spa Motor Inn?

Check-in start time: 2 PM; Check-in end time: 9 PM.

What time is check-out at Emerald Spa Motor Inn?

Check-out is at 10 AM.

Does Emerald Spa Motor Inn provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–5:00 PM on request. A fee of NZD 10 per person applies.

Where is Emerald Spa Motor Inn located?

Located in Glenholme, this motel is within a 15-minute walk of Racing Rotorua and Rotorua Central Mall. Rotorua Golf Club and Whakarewarewa: The Living Maori Village are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 114 out of 242 reviews
Rating 8 - Good. 89 out of 242 reviews
Rating 6 - Okay. 28 out of 242 reviews
Rating 4 - Poor. 6 out of 242 reviews
Rating 2 - Terrible. 5 out of 242 reviews

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay.

Good location. Hosts were fantastic.
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness
Our room had dirty stains on the wall above the couch. We were left no sheets or blankets for the pull out couch. We had stayed previously and it was great. Our stay this time was less than average. We wont be back.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes...Location, cleanliness...sky channels...service...bed Improvements...aircon ineffective due to unit above cupboard...armchair (worn) and appliances (old) could do with updating
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Trond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet

Nice hotel with pool. Quiet and with jacuzzi in the room. A few restaurants close by, but take the 5 min drive / 15 min walk to the city center for a better selection.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

Excellent motor inn. Value for money, friendly and very clean.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, well appointed and comfortable. Would highly recommend.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money spent

Check in process was efficient and front desk staff was lovely. however room itself was in poor condition- had an awful smell, dirty towel left on the bathroom floor (presumably hadn't completed cleaning yet?), not enough towels for the three guests we had booked for. Could have been better.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub in the room was nice. Staff super friendly.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Stay

Best Fish and Chips at Oppies was a block away. Overall average stay. Tamaki maori village has pickup from Emerald spa and was one of the best things we did in New Zealand.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Colin John

Scam booking by nz.hotels.com

nz.Hotel.com took our booking for one night at the Emerald Spa Motor Inn and room payment with Amex, then we get advised by Emerald Spa that there was no room available when the booking was made.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Duva

Liked: Staff & service, amenities
Looked nice on the outside. .a bit worn out inside. Needs maintenance
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The baths are massive. The bathrooms are clean but Rotorua water does stain the bathroom amenities.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バスタブがあって、お部屋も広くて綺麗！ 中心地より徒歩30分ほどかかるので、車がある人向け
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

donald

Liked: Cleanliness, staff & service

Disappointed

Very hot no aircon, blinds didn't work need replacing
Stayed 1 night in Nov 2019
Verified

8/10 Good

trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emerald Spa

Reception staff were friendly and helpful. They readily supplied me with a map of Rotorua when I asked for one. The room was clean and tidy. Sky TV had access to most channels. The motel is only a short drive (5 minutes) from the city, so it is close, as are the Polynesian Spa Baths which i intended to visit.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were really comfortable. For us the location was great, not too far from the town centre and also supermarkets were just down the road.
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Delphine

Liked: Staff & service, property conditions & facilities, room comfort

Motel confortable et calme

Hôtel bénéficiant d’un emplacement très pratique, à une quinzaine de minutes à pied des sites géothermiques. Accueil très agréable et efficace. Nous avons aussi beaucoup apprécié la baignoire à remous ! Petit bémol sur la propreté de la chambre, qui ne nous a cependant pas empêché de profiter de son confort.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff. Very helpful with Babies cot. Clean tidy premises .
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
It was our first trip to Rotorua so we were really excited. The motel was in a good location so easy commute to all Rotorua attractions. We booked Emerald spa motor inn for the personal Jacuzzi but it was not satisfactory. Also the bedside lamps were not working and the aircon was too noisy.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious tidy room, the huge spa in the bathroom was great.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

OK stay but our room location was awful

Room was close to the road so it was not quiet. There was maintenance work going on and the workers left scaffolding laying on the walkway just outside our door. We had to step over it to get out of the room. The toilet was located way too close to the wall. Room was a bit cramped but OK. Sufficient parking. Short drive to downtown. Friendly, helpful staff.
Stayed 4 nights in May 2019
Verified

6/10 Okay

Dee

Disliked: Property conditions & facilities
Rooms are looking really tired with the showers looking a bit dirty. Cups had not been cleaned properly and still dirty from previous guest. Used to be a great place to stay however seems to have different owners. Asked if the pool was open and told to take the cover back ourselves - not very inviting for guests and also covered in leaves.
Stayed 1 night in May 2019
Verified

8/10 Good

TjBlo

Liked: Property conditions & facilities
We happen to be here during Good Friday and did not have cleaning service during our stay. The jacuzzi was wonderful after a day of walking around. But the rooms are a bit odd as the door and wall facing the courtyard is all glass so everyone can see in everyone else's rooms unless you keep your curtain close throughout.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Owner was very helpful but the room was very small
Stayed 1 night in Mar 2019
Verified

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Not what I expected for the price.. Area was very cramped. Could not smoke outside except in designated area next to dustbins..Inaccessible power sockets in bedroom. Cheap toilet rolls.. No window in bedroom. Felt like a dungeon..
Stayed 7 nights in Feb 2019