"Location was great! Cleaning staff amazing! Property needs some renovations"

"The staff were friendly, but there were a number of issues with the room - one being that the aircon/heating didn’t really work. I booked a corner room with two views and it apparently is a common problem. Eventually we were given a heater. The hotel is really well placed for Central Park (5 min walk) and Time square 10/15 min walk. It’s near several underground stations. The customer facing staff were lovely and helpful - rooms could do with a bit updating but we were very comfortable (ask...

"Location was great, room was decent."

"No wifi, just elevator functionality for 2 week… not the Ace I was used to. Staff all ways good though "

"Posh hotel with no fridge in the room (too tiny) and ask for extra for view! Disappointing."

"Should have refrigerators in all room for no fee. But otherwise, a nice stay. "

"There are so many places outside and inside the property the restaurant next-door called GAIA was a very good vibe. If you are planning to go shopping, this is the perfect place to stay because I was about 10 minutes or less from everything and everywhere I wanted to go. The staff was exceptionally friendly. They do focus on customer service and this is very rare for a place like in New York City. I travel here pretty often in different cities, and I would say that this has been the best...

"The Muse is our home away from home when we are in NY. Tried other hotels, only bc we had free nights, and we prefer to pay to stay here rather than those other hotels. "