Please DO NOT MAKE RESERVATIONS AT THIS LOCATION - my family and I have had such an awful experience.
The pool is closed for renovations, however this was not disclosed when I called the location 3 times to confirm that the pool was open. I had 6 children with me, excited to go for a swim on their last day of school and graduation. We selected this location due to the indoor pool and forecasted rain. They continued to tell us that they were waiting for an engineer. The entire 4 days, no pool access. My babies were so disappointed.
I spoke with Danyell, the general manager who confirmed at check in that the pool was open. It was not until we were in our bathing suits, that we were told the pool was closed for renovation. My babies cried…. Such a bummer! I would have totally went for another hotel with an operating pool (we reserved 2 suites, which were over $1000)….
Furthermore, the hotel kept running out of towels and washcloths. The “blankets” were exceptionally rough like hay. I could not, nor could my children use them. The breakfast section is exceptionally small and does not allow for a true buffet experience because the food was always out. The lobby (where breakfast is served) was PACKED with people waiting for food….
On top of all this - Nala and Takiya had really bad attitudes w/ exceptionally poor customer service. They provided no info and when I called Marriott Bonvoy, they said IT WAS NOTHING THEY COULD DO. We made the best of it, leaks paint chips and all!