Find hotels near Rancho San Rafael Park, Reno from SAR 183

"My favorite place to stay in Reno."

"I should have read the room description closer, but the spa suite no longer has a jacuzzi tub. I was disappointed our room was shorted acoffe pid. We asked the front desk for more so we would have it in the morning. It never arrived. The drain in the shower was clogged. I thought it was kind of cheap of the hotel to charge $25 to check in an hour early. I'm the past, if the room was ready and you arrived a little early, it wasn't am issue. Most importantly, we hated the kiosk check in. It didn't work, and we had to get a person to help anyway. Very impersonal and apopr wsy to do business. "

"Not hot tub"

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "

" setisfied "

"100% recommend "

"Everything was good, the instructions on entering could have been better,l with the instructions inside much more clear than the emailed ones. It would be nice to have a few more basic supplies that a lot of properties typically have available like dishwashing liquid and sponges. The place was nice, view was great, overall good property. "

"Excellent spot for a conference at the University! While other people were walking to their cars to drive to their hotels, we were already back in our warm house. Charming details throughout!"

"Saf was a wonderful host. Everything was just as we expected. The neighborhood was very quiet. It was in close proximity to all the places we planned to go."