6/10
While the free breakfast was ok the service at the restaurant was extremely slow and they thought the breakfast was only for 1 room when it was actually for both as stated in the reservation. I didn’t get a room upgrade either, in fact I was given the smallest room on the whole floor. Finally, forcing guests to pay the full fee for the room at check in is insane. My colleagues card needed to be filled because she did not have available credit and the front desk staff was quite rude about it, to the point where she was chased by a staff member demanding payment. We were treating like fleeing criminals. The valet staff were nice but unfortunately they are never at their post. We had to wait on three occasions for someone to come to the front. All in all, I don’t think I’ll be back at this hotel.
Michael
أقام ليلتين (2) في شهر يونيو عام 2025