I was very disappointed with my stay at Serenade All Suites Adults Only. From the moment we arrived, the staff was unfriendly and unhelpful. No one gave us a tour, explained how the all-inclusive worked, or even mentioned that we needed reservations for restaurants. I had no idea what was included or what came with an upcharge, and when I asked, I was met with blank stares or attitude.
Most staff didn’t speak English, which is fine, but there was also no effort to be friendly or assist guests. A woman at the front desk was consistently rude, and several of the coffee bar staff acted like guests were a bother. It made me feel uncomfortable and out of place.
The room was nothing like the pictures online — cheap IKEA-style woodwork that was falling apart, warped plywood, and overall poor quality. I took pictures because it was shocking how different it looked.
This was my first all-inclusive, and as a young traveler on a budget, I was hoping for guidance and hospitality. Sadly, that was completely missing.
The only saving grace was the beauty of the Dominican Republic itself — the sun, the ocean, and the scenery were incredible. But the resort did not live up to expectations.
