We had a family concierge and it made a world of a difference. Our concierge, Thaina, was very responsive, especially for our first time, and tried her best to fulfill our family's need. If I were to come back to another All inclusive at Paradisus, I would definitely get a concierge again.
Night entertainment for young kids weren't as good as playa del Carmen. The musicians weren't as interactive with the kids and the circus was over 1.5 hrs late (9pm). The kids were passed out by then. We were here for 7 days so we were able to experience all the entertainment available, and it seems more adult oriented.
Their childcare centre, habitat is amazing though. Emmanuel and his team work hard from morning all the way to night to help provide child care. They will keep you in contact via WhatsApp and see end pictures periodically of the activities they have planned during the day.
The waterpark here is definitely superior than the one at play del Carmen. 3 waterparks, to accomodate all ages. Can't ask for more.
Lastly the food is either a hit or miss. I would say their fresh steaks, cheese and fish are the best. They also have a wide variety of drinks, with the Pina colada definitely being a bit.