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"Clean room"

"Great location. Walking distance to many sites, including Grand Central Terminal."

"👍"

"Very close to the United Nations, nice and clean rooms, about 5-7 minute walk to the nearest Subway (but if you're keen, you can easily walk to the Times Square, Empire State and surrounding areas in 30 mins no problem. It's a nice walk). "

"Majority staffs are not good, only few people are good.There is no service at all. I believe the robots will be better to replace their most staffs. "

"I stayed April 30 - May 4. On the third night was cold, it was 69 degrees in my room. I called the receptionist to ask about the heat. They said now it’s spring the heat is off. They offered the blanket instead. On the fourth and last night outside was below 50, and in my room was 68 and still no heat😡. I had seen snow in April!!!"

"we asked for a late checkout and with no questions asked they appoved it with no charge"

"excellent hotel in an excellent location. Amazing views from the room. No complaints. The elevator is super fast. The front desk is never crowded. Everything is well maintained, and not appear to be dated."

"The express checkout was easy, we were also able to get a lil early checkin which was nice."

"Lovely staff. The hotel being near the Grand Central Station was really nice and helpful. The place was clean and quiet. Highly recommend especially for solo travelers."

"Safe and secure place to stay, central location in Manhattan, clean, good air-conditioning & heating, quiet, comfy beds. Rooms are very small but perfect for comfortable sleep and shower. Expensive for the size of the room but very good location for accessing all the sites and attractions of NYC."

"Initial impression was lovely, well situated hotel. However upon entering the room, there were 2 fridges, one of which was broken and just left in middle of beds; the desk chair was also broken; very few towels for 2 people and closet mirror was filthy with finger prints all over as well as loads of surface dust. Highlighted to reception; more towels put in room plus new chair but original chair and fridge NOT removed. Also found spelling bee ticket from 3 weeks ago and other litter between...

"Great stay!"

"This was definitely one of the better hotels in which I’ve stayed in NYC. Large rooms, friendly staff, respectful guests and the rooftop is fantastic."

"Room average at best, in room lounge chair was filthy but room it self was clean. Nothing truly special but we did fall in love with location. We did so much just a quick walk away it made up for what the hotel lacked."

"Everything was amazing! This was the perfect location, and the staff was very helpful and nice"

"When we checked in, we were informed that we had extra rooms due to staff incorrectly extending our stay by adding new reservations verses just changing it. Never received emails for extra rooms. That meant we had extra charges on our CC. Took a bit to get it corrected but finally was. The biggest problem was that we got stuck in an elevator on the 15 floor on the way to the roof top bar. The alarm and call button did not work. Banged on the elevator door and no one heard us. Finally...

"Good location to train station, staff is great, clean rooms."