4/10 Poor
EMMA
Traveled with partner
17 May 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
It’ll be cheaper to book the “more expensive” hotels in the area- there are so many hidden fees with this place when you arrive.
I booked online through Expedia and had already paid for the room on there. I do understand there is a small per night parking fee, and was expecting to pay the correct amount for my two nights. Instead, I was charged over DOUBLE my ROOM for all of these hidden fees. Resort fee, tourist fees, and a ton of other unnecessary fees. I have stayed with this hotel for three consecutive years, and the previous two years have not been like this whatsoever- at least not to this level. The month of May is still technically off season for the Falls, so for this to be more expensive is beyond unreasonable.
Upon checking out around 10:25am (checkout is from 11-11:30) I was hit with another fee. More fees was again charged to my card for what appears to be an unknown reason. I talked with a very friendly staff member at the front desk, however I was unable to get a clear answer as to why I have been charged so much. I did get an itemized receipt but when looking at all of these different “fees” on paper, the more it feels like I got lied to and robbed.
I guarantee it would have been cheaper to stay at a nicer hotel for the exact same price than to be lied to at Comfort Inn.
EMMA
Stayed 2 nights in May 2026