Find all hotels by Independent in New Lenox, IL from SAR 337

"Best hotel stay in Chicago "

"Room looked old. Dingy yellow walls, rusty metal appliances, hotel wi-fi had no signal, towels did not look completely white. I needed a place to hide out for 4 days. I gave 2 stars because the bed was clean. "

"I wasn’t expecting much as this seemed like a “convention center” hotel. My great experience started when I needed to get some room adjustments made. The individual at the desk I talked to was amazing. Courteous and helpful and thoughtful about the adjustments. The hotel was spotless. Just a great experience and great staff!"

"Muffins were stale and bacon was burnt overall breakfast wasn’t up to par "

"Room was clean. They were remodeling the hotel but rooms are currently older rooms."

"I’ll start by saying, don’t be fooled by the beautiful pictures and reviews posted on Expedia. This property is in dire need of updating. When you first enter, you are graciously greeted by Gee, a lively, happy concierge. The lobby has been renovated and is a lovely gathering space with a modern bar and sitting area. The front desk agent, Hamilia, was friendly and quick check in. This all sounds lovely, until you get to your room… we booked the 11th floor panoramic room for a special weekend away for my husband and I. Upon opening the door, you were hit with cold musty, marijuana odiferous air. The panoramic view was beautiful, but I couldn’t get past the smelly, 63 degree temperature. We instantly turned up to heat. The bathroom was dated with peeling paint in the tub, an open packet of soap on the counter and “something “ in the sink drain. Seemed like it wasn’t even cleaned after the last guests. The carpet, furniture, drapes were old, and the bed had the worst creaking when sat on. After half an hour, the room was not any warmer so we went down to tell them. Maintenance was going to look at it as we went to dinner. Arriving 2 1/2 hours later, our room was… 63 degrees. Talked to Hamilia again, who had maintenance address the issue again. He turned off the blowers and dropped off a space heater and promptly left without waiting to see if it worked. The heater did NOT even turn on. The hotel was sold out with only a room with 2 twin beds and for half price “for our inconven"

"They had to go breakfast bags for people needing to leave. Staff went the extra miles Le in every way."

"Clean room; nice staff; good, free and easy parking "

"I stayed at the Hilton Chicago/Oak Lawn and honestly had a terrible experience. Around 3 AM there was loud music coming from the room next door, and even after calling the front desk, the noise didn’t fully stop. The walls are so thin you can clearly hear people talking. The room also smelled like weed, likely coming from the neighboring room, which made it very uncomfortable. On top of that, the bathroom door made a loud squeaking noise every time it was opened or closed. I barely got any sleep and woke up multiple times throughout the night because of the noise. Overall, one of the worst hotel stays I’ve had. I wouldn’t recommend staying here."