"We booked this hotel for convenience and were not made aware that the parking situation involves parking in public parking a block away, emptying your entire vehicle to avoid break-ins, and then when returning to the hotel, the elevator reeked of human urine. We took a slight wrong turn trying to get back to the hotel and ended up walking into an area where 20+ drug users were laying all over the ground and it felt very unsafe. When we complained the hotel simply sent back smiley face texts...
"We booked this hotel for convenience and were not made aware that the parking situation involves parking in public parking a block away, emptying your entire vehicle to avoid break-ins, and then when returning to the hotel, the elevator reeked of human urine. We took a slight wrong turn trying to get back to the hotel and ended up walking into an area where 20+ drug users were laying all over the ground and it felt very unsafe. When we complained the hotel simply sent back smiley face texts...
Kirsten