"The room was nice. I was surprised that when grabbing lunch how meat & potatoes the menu was and when I settle for a Caesar Salad with Salmon added, there was a long, thin piece of salmon. I've been on the East Coast too long, maybe. The only other frustration was getting onto the internet, What was explained at the desk was not what I needed to do to get on. Nice place but the branding is eradict."

"Friendly and helpful front desk staff, and excellent brfast/brunch restaurant. Also good location to Michigan Ave"

"If I could give 0 out of 5 stars I would. The checking process took more than an hour, no housekeeping service and then the elevators didn’t work on check out. We were on the 6th floor. Do not recommend!!!!"

"I was charged for breakfast. Before I booked the room your website said they offered breakfast and did not make it clear it was offered for a charge until after I booked. It was misleading."

"Elevators were malfunctioning constantly. I got stuck in one briefly. The open buttons weren’t working and one man almost got his arm stuck. Rooms a little outdated/dingy. Key card stopped working and had to get a new one. Staff was great! The lobby/communal areas were very nice."

"Room clean. Staff helpful."