We were upgraded for free from a queen to a king which we were obviously v grateful for. When we got to the room, it was v basic, kitchen area, separate bedroom and sofa turns into a bed.
Come bedtime, we call reception for someone to come and turn the sofa bed into a bed for the kids and we are told to do it ourselves. After four times of asking someone reluctantly came up to make it.
Make the lights go out, the truth comes out. I always have a habit of scanning the room for mosquitoes and other bugs in the room to keep the kids safe. The pics will reveal what I found. Cobwebs all round the room in the corners which you can only see with a flashlight.
Not a great experience overall and definitely disappointing since it’s a Hilton property. Didn’t even stay for breakfast, left at 7am.