4/10 سيّئ
Tom
مسافر برفقة عائلة وأطفال صغار
١٥ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
In order of the review categories, more or less....
1) we were in the very first room in the hallway off the main lobby and it was LOUD, night and day.
2) front desk staff were very courteous, but management is abhorrent. See my NOTE below.
3) hotel was about a 15 minute walk down to the wharf, but not much else going for its location.
4) breakfast is very simple fare, but located in a tiny room which was overwhelmed by the morning crowd with insufficient seating.
NOTE: when we arrived for a spring break stay we were told the pool and hot tub were out of service, and the front staff admitted they had been so for many months, which very much disappointed my little boy. I won't go into the litany of lame excuses provided by staff and management in an email, but the only notice of them being out of order was hidden in fine print way down on their website (see attached photo) instead of in a prominent banner at the top of their home page, nor did they apparently notify Expedia. When I emailed the manager regarding my dissatisfaction the best she could offer was a $50 refund, but despite two additional follow-up emails and a phone call to her I have had zero response, nor have I seen any refund. I spent a career in the hospitality industry and the product and customer service we received at this hotel were sadly deficient. Take it from a pro, there are lots of comparably priced hotels in the Monterey area and I would strongly advise you avoid this one.
Tom
أقام ليلة واحدة (1) في شهر مارس عام 2026