"Great staff and very good food. Bath was past its best and could do with replacing. Bed was comfortable but pillows weren’t. Overall a good experience and would stay there again "

"Helpful staff but cost to stay an extra two nights was far too high"

"Brilliant location for Poole Quay. Family room spacious, quiet and clean. Disappointing there was no view out of windows not even a glimpse as totally blocked by white permanent shuttering. I don't care if the view is not great but too see the sky would be good. I'm sure there is good reason why shuttered as doesn't make sense otherwise. If the room hadn't have been so spacious, we would have felt quite claustrophobic. Staff very friendly. A warm welcome upon arrival and at breakfast. Cooked...

"Breakfast was a bit of a pickle. Help yourself on the bar. Hot order with waitress. Bacpn only cooked on one side - a bit odd. Coffee not good. "

"My mother stayed in a room last night, I parked for a while but was told it must be a short stay, but I was rudely told ‘if you don’t move your vehicle soon I will have to fine you’ my mother has stayed in the hotel many times & use to be a regular . "

"Kind of okay, but some of the staff were really bothered if you need anything or ask them a question. At the pub the staff were a bit weird and made us feel not welcomed. Most of them looked very tense and wanted you to get out of their faces quickly. Some of them were good. They should leave more milk bags in the rooms."

"Check in was easy and straightforward. We were greeted by friendly staff. The room was clean and presentable. However, it was quite cold. Also you could hear the wind and rain really easily outside, we tried closing the windows as much as possible, but there were some visible gaps still. I can imagine it being really nice in the summer. It is ver well located. We had dinner at the pub downstairs and it was nice. Really pet friendly with some dog bowls available also. For breakfast we had the...