"The room was good and clean. Spacious enough for two people and the bathroom was actually comfortable!! The staff was always nice and helpful. Especially the housekeepers!! We only had the breakfast buffet one morning but it was delicious and reasonably priced!! Well worth the $25 American dollars!! I would absolutely stay here again"
"Michael at the front desk was wonderful. Last year I booked 3 nights here but unfortunately for me I had to leave after only 1 night and because I had used a 3rd party booking site they couldn't refund my money. But this year Michael remembered me from last years situation and upgraded my room for free trying very hard to make up some of the money I lost last year. Now that's real old fashioned customer service. I can't thank him enough for the kindness he showed me."
"The Westin Bund Center in Shanghai is a wonderful hotel. The location was very convenient to both Yu Garden and Nanjing Road. Staff was very helpful and was eager to help us. Breakfast was good and staff was attentive to our needs."