Hotel Nacional Merida, in Mérida Centro, offers a vibrant base for exploration. Enjoy regional dishes at CENTRAL 61, relax with coffee at the café, or refresh in the outdoor pool. Free WiFi and a business center ensure seamless connectivity.
Check-in start time: 3 PM; Check-in end time: midnight
Check-out
Check-out before 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for full breakfast: approximately MXN 210 for adults and MXN 150 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Frequently asked questions
Does Hotel Nacional Merida have a pool?
Yes, this property has an outdoor pool.
Is Hotel Nacional Merida pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Limited spots are available.
What time is check-in at Hotel Nacional Merida?
Check-in start time: 3 PM; Check-in end time: midnight.
What time is check-out at Hotel Nacional Merida?
Check-out is at 1 PM.
Where is Hotel Nacional Merida located?
Located in Mérida Centro, this hotel is within a 15-minute walk of Merida Tourism Office and Paseo de Montejo. Mérida Cathedral and Pasaje de La Revolución are also within 5 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0
Cleanliness
8.2
Location
7.8
Staff & service
7.6
Property conditions & facilities
Rating 10 - Excellent. 124 out of 332 reviews
10 - Excellent
124
Rating 8 - Good. 97 out of 332 reviews
8 - Good
97
Rating 6 - Okay. 61 out of 332 reviews
6 - Okay
61
Rating 4 - Poor. 30 out of 332 reviews
4 - Poor
30
Rating 2 - Terrible. 20 out of 332 reviews
2 - Terrible
20
Reviews
Verified
4/10 Poor
Giulia
3 November 2024
Liked: Cleanliness
Disliked: Staff & service
The only positive aspect is the location, which is excellent. The property should not be considered a 4-star hotel. It’s outdated, and our room didn’t have a mini-fridge and the Sink was leaking.
Our experience was terrible as we were woken up at 6 a.m. by the front desk knocking persistently on our door. The reason? “Your car is double-parked in our private lot, and a guest needs to leave.” I replied that we had parked correctly, but they insisted it needed to be moved as it was blocking someone. I quickly got dressed, went downstairs, and they had made a mistake—the car to be moved wasn't ours! No apologies for waking us up so early.
The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses.
Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals.
The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.
Okay, the location was walkable to everything we wanted to see. It was clean and the staff was exceptional. Overall are really nice hotel. It was our first stay in Merida so we have nothing to compare it to. I will say overlooking the street was absolutely terrible. It was constant buses and lines of people waiting for the buses and you couldn't walk down the street. The buses ran all hours of the night and it was exceptionally loud. Like way too loud. We were on the third floor and you could also hear the kids in the pool late at night. The pool was supposed to close at 8:00 but it definitely did not when we were there. Between the shrieking and the motorcycles and the buses and being unable to walk on the road that was the only reason this is getting the rating it is. I really want to rate it higher. Also, as a side note, we had a sweet with a kitchenette but there was no fridge? There's a microwave in a sink and a dining table but no fridge. Not helpful to bring back leftovers if you're staying for a while. Also, there are no hand towels in the bathroom so basically you're using your bath towels all the time.
Staff was very welcoming. They were very helpful when I had questions on how to get to Uxmel and they share their recommendations around the area. The hotel is a few blocks from cathedral and tourist areas as well as public transportation to other towns.
What i didn't liked was that I selected a room with one king size bed and one queen size bed when went to the room only had 2 queen beds
peter
Stayed 1 night in Aug 2022
Verified
8/10 Good
Enrique Antonio Peimbert
8 April 2026
Liked: Cleanliness, amenities
Ubicación muy buena para salir a caminar en Mérida. Las instalaciones les falta un poco de renovación. El personal es un poco frío, el chek in decía a las 3pm y me dieron la habitación hasta las 4pm. Estacionamiento muy pequeño. Hacen falta amenidades como cafetera en habitación o al menos café en el lobby. Me tocó presenciar a empleada y gerente discutiendo en el área de alberca, eso debe mantenerse en privado. Pero en general pasamos buena estancia. El bartender extranjero del restaurante muy amable.
Lo que mas nos gustó fue la amabilidad de las personas en recepción! Muy atentos siempre con todas nuestras dudas y nos hicieron muy buenas recomendaciones:)
Mucho ruido en la planta baja muy temprano y tarde por la noche, seguridad del hotel y recepción debían de encargarse de evitar se produzca ruido por huéspedes en horarios inadecuados.
Terrible, inseguro, muy mal, Mérida es un lugar muy seguro, bonito, me he hospedado en otros hoteles y jamás me había sentido tan vulnerable como lo que pase en este hotel, a la mañana siguiente mi esposo se retiró de la habitación, alguien insistente golpeando la puerta y me despertó, pregunté quién era, y seguían golpeando, abrí solo lo suficiente para asomarme y preguntar porque la insistencia y porque no contestar al preguntar con la puerta cerrada ...quién era. .. al abrir un tipo había aparecido justo frente a la puerta, sin uniforme del hotel, sucio, y menciono, que iba a pintar, cerré de inmediato antes de que terminara la frase, obviamente no era un trabajador, yo fingí con voz alta platicar con mi esposo que llamara a recepción que había alguien a la puerta... No me quedé, espere en la sala de espera a que mi esposo regresará, al comentar esto en recepción quedaron sorprendidos, les comenté que me sentí insegura, vulnerada, y el personal no supo que responderme, en el hotel hay varios accesos sin supervisión, cualquiera puede entrar y salir. Fue horrible mi experiencia!!