Find all hotels by Independent in Malone, NY

"We took some time to absorb the atmosphere of this place while staying 3 nights for the XC World Cup. The Grand Ballroom with its Speakeasy bar and analog games, the fitness room… We loved it, and the restaurant dinners were also excellent and memorable."

"Staff entered my room without permission and without knocking. Just because hotel staff have keys does not mean they can enter a guest’s room whenever they want. Guest privacy should be a top priority for any hotel, and this behavior was completely unacceptable. In addition, I am still trying to receive the $150 USD cash deposit that I paid at check-in. When I went to check out, no staff member was available. I was told that if I wanted my refund, I should leave the key inside the room and wait until 8:00 AM for the office to open. This makes no sense. Guests may need to check out early, especially if they have other travel plans or bookings during the night or early morning. Hotels should have staff available to process check-outs and return deposits when guests leave. We could not wait until 8:00 AM because we had another trip planned. It was very frustrating that no one was available to assist us or return the deposit at that time. Overall, the lack of respect for guest privacy and the poor handling of the deposit refund made this a very disappointing experience."

"No hooks or towel bars in the bathroom. Also, the uncarpeted room could use a throw rug for winter guests tracking in snow."

"Clean helpful staff"

"Room was clean, walls are NOT sound proof and we could hear all the noise from the pool on the floor below us at 9:45pm."

"Very nice room with a lovely lake view"

"Perfect cabin for a getaway! Hope to come back soon "

"No complaints!"

"Breakfast was fresh and good selection of food and drinks. N/A we have no pets and didn't see any."