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ibis Mackay

4.0 star property
Travelers savor modern European cuisine on the patio before lounging by the pool at this South Mackay hotel offering a perfect blend of relaxation and dining

Choose dates to view prices

Ibis Mackay offers a peaceful retreat with a garden setting and outdoor pool. Enjoy European dishes al fresco at TurBARlence restaurant, relax on sun loungers poolside, and unwind at the bar after a day of exploring. Free in-room WiFi keeps everyone connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is SAR 380
SAR 418 total
includes taxes & fees
12 Jun - 13 Jun

About this property

ibis Mackay

  • Upscale hotel located in South Mackay
  • At ibis Mackay, you can look forward to a terrace, a coffee shop/cafe, and a garden. The on-site Modern European cuisine restaurant, TurBARlence, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
  • You'll also find perks like:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Buffet breakfast (surcharge), smoke-free premises, and tour/ticket assistance
    • Coffee/tea in the lobby, a front-desk safe, and a 24-hour front desk
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 152 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
  • Other amenities include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • LED TVs with cable channels
    • Wardrobes/closets, refrigerators, and electric kettles

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Ecotourism Australia Sustainable Tourism, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 742 reviews
The price is SAR 341
SAR 341 total
includes taxes & fees
14 Jun - 15 Jun
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Frequently asked questions

Does ibis Mackay have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ibis Mackay?

As of 20 Jumada I 2026, prices found for a 1-night stay for 2 adults at ibis Mackay on 12 Jumada II 2026 start from SAR 380, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ibis Mackay pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at ibis Mackay?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at ibis Mackay?

Check-out is at 10 AM. Late check-out is available for AUD 60 (subject to availability).

Where is ibis Mackay located?

Located in South Mackay, this hotel is within 3 mi (5 km) of Bakers Creek Conservation Park, Mackay Basketball Stadium, and BB Print Stadium. Harrup Park and Great Barrier Reef Arena are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

8.0

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 323 out of 586 reviews
Rating 8 - Good. 180 out of 586 reviews
Rating 6 - Okay. 44 out of 586 reviews
Rating 4 - Poor. 24 out of 586 reviews
Rating 2 - Terrible. 15 out of 586 reviews

Reviews

Verified

10/10 Excellent

Pia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location nice breakfast!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Good facilities and restaurant
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mahmood

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angus

Liked: Cleanliness, amenities, property conditions & facilities
the room was clean and the staff were exemplary
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous and the hotel was clean and cool.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Room was spotless, no noise from other guests or outside of the hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and suited my needs perfectly.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Vinaisi

Liked: Cleanliness, staff & service
Room was clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mahmood

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Rachel

Liked: Cleanliness
Stay was ok, room clean, staff pleasant. Bathroom and shower in particular was small. Car parking a pain, no park spots left so was directed to short stay car park and advised my ticket would be validated. That didn’t work and had quite the mess trying to get out of the car park.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and the room was very comfortable and clean.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Thankyou for our awesome stay ,your team was amazing with your hospitality and our meals where done to Perfection.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the airport
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive Deluxe Queen was great Also had a good meal in the restaurant
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Only there for one night but loved it nice room had a great meal and beer what more do you want
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable stay

Perfect spot for a 1 night stay before an early flight. Perfectly clean and comfortable and a great meal.
Stayed 1 night in May 2024
Verified

8/10 Good

Jade

Liked: Cleanliness, property conditions & facilities
5 star review from me for the staff during my stay, dealt with 3 different members during my 2 night stay - all very helpful and kind. There would be a 5 star from me if the hotel had conditioner &/or moisturizer in the rooms. Only shampoo and body wash in those refillable wall bottles. They had a few extra things available to purchase from reception (deodorant/razors etc...) but sadly no conditioner. I have shorts stays in Mackay regularly - This is the best place I've stayed at in Mackay for a while (staff & cleanliness wise). Just remember to pack your own conditioner & moisturizers next time.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kiri

Liked: Cleanliness, property conditions & facilities, room comfort

Comfy bed, wonderful sleep

Bed was super comfortable, room was dark, service was great. Would stay again .
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Timur

Liked: Staff & service, amenities, property conditions & facilities
Very reliable comfortable and quiet rooms.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Des

Great service from staff.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The service was good class and the front office nanager at check in was engaging, professional and provided a warm welcome. The only issue, which is really a personal option, the matress on the bed was very soft and provided little support.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Rachelle Jean Marie

I highly recommend this hotel. The room is very clean and comfy. Wonderful!
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Mackay airport (walking distance) so convenient for an overnight stay. Room was modern, clean although a bit small, but for one person OK
Stayed 1 night in Aug 2023