MainStay Suites Mackay

Property class: 4.5

Choose dates to view prices

A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at MainStay Suites Mackay. In addition to a gym and conference space, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is SAR 504
SAR 530 total
includes taxes & fees
14 Nov - 15 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

A hotel room with a bed, nightstands, a window with curtains, and a view of the sky.

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

A hotel room with a bed, a bedside table, a lamp, a wall-mounted air conditioner, and a painting.

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

A modern hotel room with a desk, chair, bed, and a large mirror.

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Room

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

A modern hotel room with a bed, bedside table, lamp, and a view into the kitchen area.

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in City Centre, a neighborhood in Mackay, MainStay Suites Mackay is in a shopping district and near the beach. The area's natural beauty can be seen at Floodway Conservation Area and Water Bird Habitat Conservation Area, while Artspace Mackay and Greenmount Homestead are cultural highlights. Bluewater Lagoon and Ken Burgess Orchid House are also worth visiting. Visit our Mackay travel guide
Map
38 Macalister Street, Mackay, QLD, 4740

What's nearby

  • A swimming pool surrounded by palm trees and modern buildings.
    Bluewater Lagoon
    8 min walk - 0.7 km
  • Artspace Mackay
    2 min walk - 0.2 km
  • Mackay Enertainment and Convention Centre
    5 min walk - 0.5 km
  • Jubilee Park
    5 min walk - 0.5 km
  • Caneland Central
    8 min walk - 0.7 km

Getting around

  • Mackay Station
    9 min drive
  • Mackay, QLD (MKY)
    11 min drive

Restaurants

  • Hungry Jack's
    6 min walk
  • Red Rooster
    8 min walk
  • The Dispensary
    6 min walk
  • Hot Wok
    4 min walk
  • Austral Hotel
    5 min walk

About this property

MainStay Suites Mackay

  • Luxury hotel located in City Centre
  • At MainStay Suites Mackay, you can look forward to a terrace, a garden, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a gym and conference space.
  • Other perks include:
    • An outdoor pool along with sun loungers
    • Self parking (surcharge), smoke-free premises, and barbecue grills
    • Newspapers in the lobby, a banquet hall, and an elevator
    • A vending machine, tour/ticket assistance, and luggage storage
  • Room features
  • All 97 individually furnished rooms have perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
  • Other amenities include:
    • Bathrooms with separate tubs/showers and free toiletries
    • 50-inch flat-screen TVs with digital channels
    • Wardrobes/closets, microwaves, and toasters

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A modern hotel with a swimming pool, outdoor seating, and a clear blue sky.
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  • Free WiFi
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8.8 out of 10, Excellent, 773 reviews
The price is SAR 330
SAR 330 total
includes taxes & fees
2 Nov - 3 Nov
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Frequently asked questions

Does MainStay Suites Mackay have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at MainStay Suites Mackay?

As of 24 Shawwal 2026, prices found for a 1-night stay for 2 adults at MainStay Suites Mackay on 14 Dhuʻl-Qiʻdah 2026 start from SAR 504, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MainStay Suites Mackay pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for AUD 25 per night.

What time is check-in at MainStay Suites Mackay?

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM. Early check-in is available for a fee of AUD 25 (subject to availability). Late check-in is available from 10:00 AM– noon for a fee of AUD 50.

What time is check-out at MainStay Suites Mackay?

Check-out is at 10 AM. Late check-out is available for AUD 50.00 (subject to availability).

Where is MainStay Suites Mackay located?

Located in City Centre, this luxury hotel is within a 10-minute walk of Artspace Mackay, Mackay Enertainment and Convention Centre, and Jubilee Park. Bluewater Lagoon and Caneland Central are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

MainStay Suites Mackay Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 90 out of 205 reviews
Rating 8 - Good. 90 out of 205 reviews
Rating 6 - Okay. 14 out of 205 reviews
Rating 4 - Poor. 10 out of 205 reviews
Rating 2 - Terrible. 1 out of 205 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities close to everything. Great staff
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Family Holiday

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

.
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
Stayed 3 nights in Sep 2022
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
No internet was problematic
Stayed 3 nights in Aug 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were allocated was not cleaned when we arrived.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Room comfort
Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
Stayed 1 night in Jul 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
The property was close to my event and close to town facilities
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, walking distance to restaurants. I would stay here again.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size appartments
Stayed 1 night in Jun 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Liked having full cooking facilities and staff were great
Stayed 3 nights in Mar 2021
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
Stayed 3 nights in Dec 2020
Verified review

6/10 Okay

Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.
Stayed 4 nights in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness
First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.
Stayed 6 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight Stay

Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Central location.very clean rooms great place to stay.
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy on/off Bruce Highway

Easy to find, right across from the river, so nice view. One block away from small, quiet downtown. We liked that the Quest hotels have kitchenette, if you want to cook.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, convenient and clean

Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
Stayed 3 nights in Feb 2020