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"The hotel likes to market itself as luxurious and 4-star, but it's old and tired. There are huge lineups at check-in, and the alternative automated check-in is painful because it wants not only your last name and passport scan (you'd think that would be enough) but also your reservation number. If you complete the automated check in you get less info about the hotel amenities than if you talked to the front desk. The room provides info about hotel amenities if you scan a QR code, but many of...

"I stay here every visit to Tokyo! The best place!"

"Best hotel for my very first experience. Love the views and helpful staff. Make to book as they can become a bit busy. Overall experience 10/10"

"Location is very central. 1-2 mins walk and right in front of shinagawa station"

"The lobby was beautiful and staff was helpful. The room was a bit on the older side but otherwise had everything we needed."