Find all hotels by Independent in Lyell-Otis, NY

"We’re up in Rochester quite a bit visiting our son, who is in school there. This is a super easy, doesn't break the bank hotel. It’s clean, safe, and comfortable and the staff takes pride in every facet of the hotel. It’s super close to everything! We’ve stayed here several times now and the experience is consistent. "

"Only stayed at the property for one night. Everything was perfect, breakfast was good,etc. Will definitely stay at the property again soon."

"I was overcharged. I paid through the hotels app and then the facility charged my card again. When I contacted the facility I kept getting past over to the next shift with no resolution. Also I texted the facility and no response back. First room we were put in there was no electricity in the room. Second room I was moved to there was feces in the toilet. There were also mice in the lobby. I would not recommend staying here."

"Upon arrival, no toilet paper in the room. Check-in time scheduled but not allowed to until almost 5:00 PM"

"Elevators broke no hot tub listed but was broken ! View of the parking lot and it was during a really heart breaking time dso disappointed !! "

"This was the worst place I’ve ever stayed at hotel staff was not helpful. On the site it says they serve breakfast but when I got there, there’s a sign saying breakfast has been discontinued. That’s false advertising. I stayed for 2 days and staff didn’t change my linens. They didn’t even have forks when I ordered takeout. It was just a bad experience overall"

"Clean, spacious room with friendly staff. "

"The lobby is nice, very inviting."

"Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken. "