"The property was beautiful with an abundance of pools, restaurants, and entertainment. The staff were incredible and very accommodating! Everyone was very helpful and kind to us and our 9 month old baby. There was a small drainage issue in our shower that caused some flooding. The hotel was very prompt in sending someone to address the issue and to change our room. The hotel expedia support staff went above and beyond the next day by offering spa services, which helped us relax further. Really...

"We had a great stay despite hurricane Melissa and wish to commend the staff and management for their response and attention to guests' needs and services during and after the hurricane. We met many outstanding and caring staff and hope hotel will be able to retain them once it reopens. We are also grateful for the complimentary days post hurricane and all the efforts to facilitate our safe return to our respective homes. Prior to the hurricane, we were pleasantly surprised with upgraded...

"Yes great"

"Great"

"I stayed here during the recent category 5 hurricane Melissa the staff was amazing under difficult circumstances they kept us safe, kept us fed, kept us calm... thank you to everybody that works at this amazing hotel "

"Room was spotless, Staff very courteous i go back here for the convenience, and location great rates. Would recommend Highly.."

"Our overall experience was incredible. The staff was exceptionally professional and friendly throughout. I never had any negative interactions with anyone. They were always able to accommodate my requests, no matter how big they were. The constant use of “my pleasure” by everyone was truly remarkable. This vacation was undoubtedly one of the best I’ve ever had. "

"Housekeeping and grounds staff were excellent. Enjoyed our stay and would recommend if you want to get away from the giant international hotel/condo-style properties. Conveniently located near downtown Negril on the famous 7mile beach"