Find all hotels by Independent in Los Banos, CA

"I chose El Capitan because my dog was free. Everything went smoothly. The room was great, no one said anything about my dog (except "Can I pet him?"), in and out was a breeze, and I found parking across the street. Good location too. However, I don't know why they had to put me down two hallways on Floor 4. During my stay, the elevator never opened on either Floor 2 or 3, indicating an absence of inhabitants on those floors. Also, I only saw two other customers on Floor 4. I could not quite close the blackout curtains after a number of tries, so they let in some light in the early morning."

"We've stayed at this hotel many times over the last year or so on our return to Southern California from our vacation home near Eureka. Our main reason for using Sparks at Santa Nella is because of the convenient location which makes our second day of driving relatively easy. The room and the bed are fine. Perhaps missing a few extras like a coffee maker in the room and sufficient power/USB ports on one side of the bed. We are both elderly (82 and 80) so need it for things like CPAP machines/hearing aid and phone chargers next to the bed. Neither of these items is important. However, I would warn others, especially elderly travelers about the bath. When wet the bath in extremely slippery and the non-slip finish is either worn or ineffective (room 143). There is no nonslip mat to place in the bath, and it has a grab bar at one end and the soap dispensers at the other. I slipped when I collected body wash and nearly fell; fortunately no injury. My other disappointment is the breakfast. Yes, I know it is just a continental breakfast but even so the ingredients offered are limited and of low quality --- generic cheap cereal/ no waffle machine/no bread for toast, just bagels/poor mini muffins/just one overripe banana. I say this when I compare similar hotels that we use on our outward journey. Their breakfast offerings are far superior, and the hotel price is about the same. I have mentioned these breakfast views before but nothing changes."

"I found a hair the room bathroom when I arrived, the hot water at breakfast was yellow and I told the house keeping and she told me she doesn't have time for me, she's serving guests! I'm a guest. The reception almost never had someone and the house keeper with her extreme rudeness was there. Veronica from reception was extremely rude and totally unhelpful, she was aggressive. Not sure I want to go back."

"Did not eat at double tree"

"It is a new hotel, and so most amenities are clean. That said, the bathroom floor has a spot that needs cleaning. There are no laundry bags in the room. The window is a bit thin, and highway traffic noise can get in through the door in the early morning. All in all, it is a good hotel."

"I’ve never stayed at a place where you have to go ask for a coffee pot or hair dryer at the front desk. It was very odd to me. "

"Tired property, mediocre breakfast, and obvious attempts to cut corners."

"Clean room check in and check out was very pleasant. the staff I encountered was professional and courteous. "

"The hotel was very clean and the staff were nice. We got to our room about 9:30 pm. It was clean and big and nice, the tv didn’t work neither did the air conditioner or fan. We asked the front desk and they changed the remote batteries, and said they could try to send someone to look at the ac, but that they didn’t have any other rooms. So we had no ac or fan, and the tv still didn’t work so we also didn’t have a tv."