It is in a good location very close to Earls Court tube station and does have a view of the gardens. And staff seemed pleasant. But that's about all the positives. The room was in a very poor condition, with dated decor and disgustingly dirty. The bed was old and lumpy. The curtains were filthy, covered in dust and partly falling off the curtain rail. I had to climb up on the bed to rehang the curtains on the curtain hooks before I could close them. The bed was pushed right up against the window, which was a poorly fitting, old single-glazed sash, so I imagine the room must be freezing in winter. Likewise this was very dirty. The safety catch that's supposed to limit how far the window can open was broken, meaning a child could potentially fall out the window. The TV didn't work at all when I got to the room. It turned out someone had put the batteries in the remote control the wrong way. Once I fixed that, I managed to turn the TV on, but you could barely watch it. It was tiny - about the size of a computer monitor - fixed way up on a wall at an awkward angle, so you got a sore neck watching it, the picture was awful and it was missing basic channels (as in BBC). The shower room was even worse, really old and dated, with one of those weird vacuum cleaner-style hairdryers that don't actually dry your hair. The bathroom wasn't clean and there was a clump of hair all round the plughole in the sink, which was even more obvious since the plug was missing. Never staying here again