Vesna was absolutely amazing. Very friendly and genuinely was interested in our trip and was so helpful. Offered to hold our luggage at the end of the trip and was always asking if we need anything. The hotel was actually pretty good. Stayed on ground floor in room 12 for one week. Having a kitchen was great and being so close to everything even better. Vesna really made the hotel for us as she was just so nice. The room was clean, and room service was daily. Even our dishes were cleaned, which we did not expect. Toiletries added daily. Only complaint is the mattress wasn’t that comfortable. I had the queen which I would suggest needs to be changed over. The single beds were apparently fine. Great location, very close to Earls Court and a large Tesco supermarket. Very handy having a fridge and a kettle. No toaster, but the stove top was handy. Also no dryer, but I expect that if I asked for one, it would have been supplied. On checkout I asked if they had a scale to weigh luggage, and Vesna said no not on hand, but had I asked her the day prior she would have brought her one from home. Again, amazing customer service - just couldn’t fault it! Great job!