Find all hotels by Independent in Klein, TX

"The front desk clerk at check in was extremely rude. When she put us down for the shuttle to the airport she never asked how many people, I thought she was using the number of people in the room, come to find out she only put us down for 1 person taking the shuttle. Thank goodness the morning staff was able to get us all on even if it was a tight squeeze. We reserved a king suit with a sofa bed, however were put into a regular king room. When I inquired about it I was told it wasn’t her problem and the room I had booked was no longer available, no apology, no offer to change rooms, nothing just a rude I have customers in line behind you I need to get checked in comment over and over. The day time staff was much more pleasant to interact with and they actually were willing to help with the shuttle mishap. The room was decent, the hotel it’s self was in ok condition considering its location, and we left to early to say anything about any other amenities the hotel had to offer. "

"Clean, professional, classy"

"They came to clean the room at 5:00 PM the following day; for breakfast, only the buffet option is available—individual orders are not possible; we waited an hour and a half for slippers and a drinking glass"

"Bath tub disgusting and bugs in bathroom. The front desk was accommodating though and moved us to a new room. I’m ok with an older hotel especially for a one night stay but it has to be clean. "

"Convenient location with friendly staff. "

"Very friendly and helpful staff"

"Room service did not replace the towels or make up the beds "

"Dated. Lots of smokers. Cheap though. "

"Wonderful resort and staff. Very recommended for families. The only complaint is that the slide on the lazy river was closed."