Find all hotels by Independent in Joliet, IL from SAR 319

"Promised me roll away beds o. The phone and would not deliver upon arrival. Also been staying hear occasionally over ten years and was the dirtiest I’ve seen it. Messes in the elevators and weird smells. Also FYI, they now charge for parking now which is ridiculous at this property IMO. "

"Breakfast ..eggs were gross! Sausage was greasy. Maybe get those little egg bite cups or scrambled eggs. I'd like to see some juices offered! ALDI has a 100% OJ..not from concentrate..might want to consider that. Jets on hot tub were not forceful at all! Barely on. Might need a good scrubbing or some maintenance. Not a bad place..but not great... They're in the process of replacing toikets and blinds. Might want to consider centering the King bed to the wall/room. Side by windows was difficult to enter snd put a table for sleep machine.."

"I contacted the hotel prior to my stay to request a microwave, but upon arrival I was told the hotel doesn’t have microwaves at all. This was inconvenient since I brought food with me that I couldn’t use. I also confirmed ahead of time that my room would have a shower, but it actually had a bathtub instead. During my stay, I found a cockroach in my room. I reported it to the front desk, and they were willing to move me, which I appreciated. There are very few accurate guest photos online, so it’s hard to know what to expect from the rooms. Additionally, one of the light switches in the room was damaged, and the mattress was very soft. On the positive side, the hotel was clean overall and had some enjoyable amenities. Overall, I was disappointed due to the inconsistencies and issues during my stay."

"Great parking spots "

"every thing was great"

"Clean room, clean sheets. Easy check in and check out process. Friendly helpful staff. Fast Wi-Fi. "

"was ok."

"Excellent breakfast. Quick and efficient service "

"It took 2 weeks of me calling to get my deposit back. They kept telling me it was sent just wait and I would wait and it would never come so I call back and they tell me the exact same thing. They will try so hard to not refund your deposit. Also the rooms are disgusting. They smell terrible and musty, the ac barely works, the towels are old and dingy and look like they don't use bleach. The wifi does not work and the TV didn't even have a remote so you couldn't even use it. The bed sinks in almost like you're laying on a air mattress. The staff is rude. NONE of the lamps worked. It was just a terrible stay I do not recommend"