"It's okay"

"The bedding was stained and has cigarette burns in it. The room smelt like stale cigarettes. I’m pretty sure I asked for a smoke free room. Shower curtain was moldy"

"I had a late evening checkin. Upon arrival the doors were locked and no one was at the window because staff was “working out” I was then told there was no internet to check my reservation. And asked if I could provide My Personal Hotspot to give him access to the internet. Even after all that, I was given a room that smelled of smoke (requested non smoking), the shower head leaked all night, the smoke detector was broke off the wall & stains on the “white” sheets and towels"