Find all hotels by Palladium in Isla Mujeres

"Everything was great except the slow service and maid service."

"El restaurant estaba muy rico y el personal en general muy amables todos "

"The hotel was very nice. The staff was helpful. The pool and beach front were great. Easy walking distance from food, bars, shopping. "

"This was such a wonderful place to stay. The staff were very friendly & always helpful. The location was in the heart of the island, on Main Street, surrounded by great shops and restaurants. I would highly recommend! "

"Staff was incredible. Ceviche was amazing "

"Fantastic property all the way around with White Lotus vibe. Food is incredible and property is amazing. Very quiet resort but very close proximity to whatever you want to experience on the island. Rooftop restaurant food and view is the best!"

"The AC wasn’t working and it was so suffocating and there was no hot water, food options were very less "

"view was nice and everything was great, we loved it and would stay again, however, we would love to see free coffee in the room and some grip tape installed on the stairs or something because theyre slick! the water and sand combo gets dangerous on those things. over all. GREAT! "

"While the location is absolutely beautiful and the resort has great potential, there are several areas that require significant improvement. Communication from the concierge team could be more proactive and responsive, especially when addressing ongoing issues during a guest’s stay. The property itself is in need of updates and renovations. The pool, for example, was noticeably dirty with an unpleasant odor, and the wooden seating within the pool is deteriorating and chipping, which poses both a comfort and safety concern. During our stay, the water service was shut off 4 out of 5 days, which created major inconvenience. Additionally, our bathroom was not functioning properly and would not flush, leaving us in unsanitary conditions for several days. The lack of warm water further added to the discomfort. While the service at the restaurants and bars was excellent and truly appreciated, the beach area was often left unmaintained, with seaweed accumulating and not being cleared until guests began cleaning it themselves. I would strongly recommend that management implement routine walkthroughs of all common areas to ensure cleanliness, maintenance, and overall guest satisfaction. This property is in a stunning location and has so much potential. I would love to return in the future once improvements have been made."