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"Just received 2 parking fines despite the tablet to register on not working when I checked in and being assured this would be taken care of! So on top of a half made bed and the 40 minute wait in the restaurant during my stay and having to go elsewhere to eat I would say this was a disaster! To top it off no one appears to answer the phone or deal with anything related to customer service issues. Very disappointed"

"Very quiet and spacious. Sleep was great, with a good selection of pillows."

"Large recently upgraded hotel great facilities. Clean. Car parking a problem no doubt because many event rooms all packed on saturday night. Bath ouldnt be emptied as drain lifter broken , reported. Really good breakfast. Lovley large room."

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"We only crashed here for one night but very efficient check-in, plenty of parking, room was absolutely fine, what you would expect from 4* conference hotel. Buffet breakfast was very good in a relatively plush restaurant."

"Lovely hotel. Nice clean and modern rooms. And the pool and spa were great."

"Staff were so polite and helpful ."

"Lovely hotel perfect location for the airport. Highly recommend"

"Not my first visit. Good local for catching up with friends between London and Wales. Has everything need. Good choice of restaurants. Entertainment from bowling to nightclub/casino. A spa. Easy parking"

"Clean , easy access to broad street and the arena / symphony hall Breakfast lovely but very hectic ."

"Good"

"room was very clean and staff were friendly and said hello when they saw you. breakfast was good with plenty of choice ."

"Great location about 5 miles outside Shirley, ald very convenient for the NEC. Breakfast and parking included. Great value given the quality. We had a really big beautiful room (including a chaise by the window!) and the bathroom was enormous. Amazing shower, lovely big (separate) bath. Breakfast was buffet-style with hot and cold choices. Service was excellent. We would definitely come here again if in the area."