Find hotels near Green Howards Museum, Richmond from SAR 152

"I hate leaving things like this but I think everyone would agree with me here when I say this. I pulled up in the car park and decided I would book a night there and then as it was in a gorgeous setting and a lovely day. Anyway as I was 2 hours away from Check in time I went for a walk, I then got a call from my mams care home saying she had taken a tumble and could I come straight away. This was at 2.15pm ( 15 mins past check in time) but I was still out on my walk and had not checked in. I went straight to the holly hill inn and explained my situation, I simply asked because I had booked through hotels.com and had not checked in yet if I could simply move my booking to another night maybe tomorrow and come back and I was told no! I explained again and said I am not asking for a refund but simply to switch the night stay for another so I wouldn’t lose out. To be told no! I spent over £100 for nothing and I really don’t understand why they wouldn’t just let me switch the night ( obviously like for like, so not a weekend) as I had not even got the key and entered the room! Not how I would treat my customers this much I know! "

"Room and in fact whole hotel is spotless. Friendly staff and fabulous food. Great location too. Limited parking but we did get a space. "

"The room was absolutely filthy - even the kettle was dirty. The bathroom had black mould in it and there was mould / damp above the bed. The window didn't open so we couldn't even air the room. I dropped some clothing on the floor and when I picked it up it was covered in dust / dirt and small curly hairs... I know the room was cheap - the furniture was all very old and dated which is fine but the very least I expect from a hotel room is for it to be clean. The breakfast was the only redeeming feature - the breakfast was good and the breakfast chef was lovely. "

"Lovely big room, comfortable bed, friendly welcoming staff! Only downside the room was overlooking the market square which made it noisy after pubs closed! Overall pleasant stopover! Will hopefully spend more time exploring Richmond next visit!"

"Great place to be located for Richmond city centre and the castle.Cottage was very comfortable and warm with a luxury feel."

"Beautiful cottage and so well equipped. Really special place to stay being in Richmond but close to the dales for walking."

"Great location, very clean and the washer dryer being available was fantastic "

"What can I say, this accommodation has been styled to absolute perfection. It is simply stunning!! The cottage shows an exceptional level of care and thoughtfulness throughout. It felt warm, cosy and immediately like a home away from home. The kitchen was exceptionally well equiped, featuring high quality utensils, a coffee machine, stunning serving bowls and a microwave that also served as an air fryer! The welcome pack was also very much appreciated.The location could not be any better, right in the centre of Richmond, it really is a "Stone's Throw" away. We only used our car once for the duration of our stay.Richmond is so beautiful, especially at this time of year. The owners left us a note telling us about the free mince pies and mulled wine in the centre which were delightful. We also took full advantage of the free guided tour of Richmond. Our guide Tom was so knowledgeable of the area and it's history.We were the first guests to stay at the cottage and we will definitely be returning. Thank you."

"Fabulous little cottage, perfectly placed for the delights of Richmond. Will certainly be back!"