"Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being."

"Really awful reception into the hotel. Very dirty entrance area. Staff were okay once we started talking but initially not nice at all. Such a basic hotel. Carpeted room!?- why? And of course stained! No shower gel just an empty bottle. We regretted getting a room here the moment we pulled up to the hotel."

"Location is terrible. Literally next to the homeless shelter and there is nothing else commercial on the block. The only restaurant is inside the hotel and they “had a large party so we would need to wait a long time to be served.” So basically we had to walk past the homeless crowd two blocks to even find food. Not family friendly at all. Only perk was the breakfast was decent. Too bad we needed dinner."

"There was no refrigerator or microwave in the room, which was a no-no for me, and there was no safe in the room to keep your valuables when you go out. The room was not cleaned on a daily basis"

"Lovely big room, clean and comfortable. Breakfast yum and great to have parking."

"Whenever I had a problem the staff were happy to help solve it"