"The staff on reception were lovely. Sadly the room stank of smoke and tops had not been cleaned. We tolerated the smell because we needed a nap after a lonj journey. I left my phone on the side charging and when I woke it was stuck to the top of the bedside cupboard. I put the light on and there were class rim marks and other stains that had now been cleaned. A member of staff came and cleaned the top,but it felt like the room needed a proper clean. It's a shame as we had stayed in the...

"Staff very helpful"

"Unwashed cup in the room and empty shampoo dispencer. Pool closed for this "spa weakend." Hotel unable to provide a cooked breakfast and reluctant to offer a rebate. Premises dirty and staff surly. Bar service poor and prolonged delays in the dining room in spite of pre-ordered food. Far from the expected standard of a 4star establishment"