Find hotels near Galleria at Crystal Run, Middletown from SAR 365

"I am writing to formally complain about our recent stay at this property. Upon checking in, we discovered that our floor was undergoing active painting and construction. The smell was extremely strong and toxic, making it unsafe—especially as we were traveling with three young children. This situation was not disclosed to us at the time of booking or prior to arrival. We immediately asked the front desk if we could be moved to another room, but were told that no alternative rooms were available. Given the unsafe conditions and strong fumes, we had no choice but to leave the hotel on the very first night and find accommodations elsewhere. This experience was highly distressing and unacceptable. A hotel should not be operating or placing guests in areas with ongoing painting and hazardous odors, particularly without prior notice. I am requesting a full refund for our stay, as well as reimbursement for any additional costs incurred due to having to relocate on such short notice."

"Clean room, the staff was nice and the breakfast was surprisingly good. The kids loved the waffle maker. Good place to crash for a night."

"Nothing special at all. Breakfast was poor. Pool was okay."

"Parking space was enough, good. Staff was okay. It looks like smart tv but I couldn't do airplay. not sure tv is older model or disabled in tv setting. So I tried to get a HDMI cable, but was not available. breakfast was okay. Overall it was okay"

"Affordable and convenient"

"Everything was perfect and way more better than expected. I would definitely stay again. The only thing that wasn’t communicated before hand was the 100 dollar safety deposit upon arrival. They told us it is refunded after the stay. Other than that, amenities were good and clean space."

"Very nice accommodations. Extremely helpful and friendly staff. A great experience all around."

"Very helpful and considerate staff."

"We were upgraded to a suite because they overbooked the double bed rooms. The staff member was very apologetic and helpful. The room was clean and spacious. The bed was very comfortable."