2/10
We checked into our room and went to used the restroom and as I was using the bathroom I noticed small bugs all over the toilet seat I was sitting on. It was so gross so I immediately hopped in the shower to rinse myself off and. Noticed they were all in the shower and on the towels. They were all over the bathroom walls as well. My husband immediately went to get a new room and the manager, Robert, treated him so poorly. They did move our room, but did nothing to compensate us for the experience. They told us to send an email with the pictures and videos and then never even responded. It felt very dirty. I’ve never had an experience like that at a hotel. The customer service was so horrible as well. They should have been extremely apologetic.
Courtney
أقام ليلتين (2) في شهر مايو عام 2025
