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"Gwin was terrific with her follow-up on our needs. So pleased because we felt so welcomed by her."

"A"

"From the moment we walked in it was such a welcoming atmosphere. The rooms were clean, the staff were so nice, the cook was so nice and did such a wonderful job. I accidentally booked the wrong days and the lady helped me with the days we needed. The pool was so clean and my daughter was in it every night. More people should utilize the patio, it is such a lovely space next to the pond. I couldn’t have asked for a better place to stay. Thank you"

"It served the purpose for one night, but I wouldn’t want to stay longer than that"

"The cheapest motel in the area. A pretty dumpy building, poorly maintained."

"This is an older hotel. It’s very nice. My only knocks on it would be the bathrooms. Need major upgrades, the shower/tub are old & rusty/dirty. For a nicer hotel it’s a bad look. The lamp was unplugged & when I moved the lamp dust exploded in the air. But it’s a 3 star hotel in my opinion, but not bad for its age."

"Kind and Helpful Staff!"

"Great place to stay! Full breakfast, an indoor pool, not too small not too big, the staff are friendly and helpful! No complaints, other than, maybe bigger towels for the pool. I’ll definitely stay here again if I’m in Springfield!"

"The food, both evening and morning, was very good! The staff were so friendly and helpful, the small exercise room had good quality equipment, the rooms were really nicely laid out, clean with very comfortable beds. I’m definitely coming back!"

"We liked the 12:00 checkout time, and breakfast that lasted until 10:30. We were able to participate in a morning event, and then return for breakfast and a shower before our departure."

"Liked adequate handicapped parking, helpful check in associate, grab bars in tub/shower, spacious room, plenty of AC outlets, room to open suitcases, fridge & microwave in room. Dislike lack of any really good water pressure and slippery tub flooring (was later informed at check out that I could have requested a floor mat, which they have a limited number of), and, I disliked noisy neighbors (and their walls are thin). When I called the front desk to tell them about this, the noise continued...

"We booked and paid for our room 3 weeks prior to our trip and when we arrived we were told that they were full and it's "first come, first served" and that they didn't have a room for us even though I had booked and paid way in advance."

"There were several things we were unhappy about: The bathroom door was apparently warped and would not close. There was no hand soap at the sink (had to reach to tub and use soap from bottles). The chair and sofa in the room looked like from a second hand store... stained and well worn. The breakfast bar was almost non existent. there were apples, some juice, prepackaged cookies (that tasted terrible). You could make waffles or toast. The whole atmosphere was unappealing. When we left, I...