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"Service is very bad "

"Room was very clean"

"Not clean. Pool is very small ( fits one family). At night when I ask about some stuff I should grap it myself ( lack of staff). $50 for parking and I must park it myself. The first night i book it atbthe desk ( was about $370 parking included ) and the room was ok. The second day i book it throw Expedia and was terrible. No breakfast included. I can give it two stars maximum."

"Friendly service"

"Over all a good hotel!"

"Very good"

"Easy to use shuttle for parking. Clean rooms. Friendly staff."

"I was very shocked on how the hotel looks in person. It didn’t match the expectations associated with a Marriott hotel. Especially it being a four star hotel. The photos used for promotional purposes made it seem to me like the hotel was a little catfish. The pool seemed to be well lit in the photos but it is actually very small and dark. The room was clean but didn’t have a nice clean hotel smell. And the stairs are not finished making it seem like this hotel is not done or well kept at the...

"We stayed at Niagara Falls Marriott Fallsview Hotel & Spa and had a very good experience overall. Julia at the reception was really nice and helpful. She checked us in for our three rooms and tried her best to give us rooms close to each other, which we really appreciated. The rooms were very good, and all of them had beautiful waterfall views. The only downside was the waiting line at reception. They seemed to have only one or two counters open out of four, possibly because they were training...

"It was ok."

"The facilities were clean and the kids had such an amazing time! Will definitely be back again soon"

"Excellent location!"

"The room is dirty, and the pool too... they dont have microwave in the room we need to walk from the reception area.. my friend is disappointed "

"The room was clean, and we appreciated that. However, there was an unpleasant smell of cigarette smoke in the room. Since we were traveling with our children, this made our stay less comfortable. We hope this can be addressed for future guests."

"Fun waterpark and great location"

"Very dated and damaged furniture in rm 103"

"The room was updated with new flooring and a comfy bed, however, the bathroom was outdated. The hallways smelt horrendous. The a/c in our room wasn’t working and while they did change us to a new room our new rooms a/c wasn’t much better. There was a racialized slur carved into the sauna and when we informed front desk staff, it looked as if they were already aware and had not done anything about it. While the location to the falls is convienent, the price you are paying is not what you are in...

"The staff at the Brock Hotel are phenomenal....extremely friendly, courteous, and very helpful. That made my husband and I feel very welcomed (everyday). The views of the Niagara Falls, from our room, were spectacular and the location of the Brock Hotel were close to most of the attractions. Even if we were not visiting the Falls in the evening we had great seats of the firework show from our room and The Prime Steakhouse. The Prime Steakhouse was terrific and our steak dinner was delicious. I...

"Super friendly front desk and cleaning staff who were always available to answer a question with a smile. Rooms were a good size with comfy beds and pillows. Looking forward to coming back next year once they have renovated all the rooms."

"Didn't clean my room 😕"