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"Na"

"We’ve stayed several times only 2 weeks ago and great service unfortunately this time with the two rooms we booked together the Fridge Wooden Door was broken in 629 and the Robes were not in the rooms. I phoned at least 9 times from our room to Housekeeping and Reception and never got through. But when I called from my Mobile I eventually got through for the Robes same thing on checking out. Not at all acceptable bad service."

"Great views of mountains and lake, with small view obstruction from main lobby. Front desk personnel were very helpful and kind. Breakfast was delicious. Rooms were spacious with decent amenities provided."

"Nice rooms, good spot to enjoy the casino"

"Great staff, breakfast and clean room"

"Great Hotel, Good staff."

"The hotel was lovely. The reservations team made sure I had a room appropriate for my requests."

"Room and bathroom were grubby. Carpets dirty, my toddlers socks were brown after walking round in the rooms. Parking offsite which was we had to pay for. Not great and expensive"

"Our stay was incredibly disappointing due to the poor customer service. We arrived to find that the heating/air conditioning in our room wasn’t working, and with outside temperatures below freezing, the room was extremely cold. The only solution offered was a small fan heater, which barely warmed the room. When we asked if anything else could be done, we were simply told the technicians had gone home and there was nothing they could do. There was no effort to move us to another room, offer...

"It just good. Stay and see"

"Loved our stay here! Awesome location in Auckland city and a short walk to amazing coffee shops and restaurants. The harbor is barely a ten minute walk away! The staff are really great too. One receptionist (I wish I remembered her name!) was so so so sweet. I have an aversion to elevators and asked to use the stairs, but she personally went with me up the lift and made sure I was comfortable. Coffee in room is great and the view from our room was lovely. Comfortable and clean rooms! Would...

"This hotel was just okay, not great, but not bad either. The location was good for us as it was super close to the airport and we had a very early morning flight out of ZQN. We had a couple of rooms booked for our family but ended up having to ask reception to switch one of the rooms because it smelled really funky. Otherwise the stay was just fine. VIP rewards perk was a cookie and a drink from the little market in the lobby. Nice receptionist!"

"My sister and I shared Spike 1 and 2, which was perfect for being in Queenstown for 4 nights. It's a really nice unit, and it had everything we needed, and it was easy enough to keep the place warm (which is not a given in NZ in July). It was close enough to downtown that we just walked there. We really loved our time there. The only downside is that the WiFi kept dropping, and there was a morning where it just wasn't working, so this might not be the best option for someone who needs a reliable...

"Great winter price which helped for staying over in Auckland versus driving back and forth from Hamilton."

"Been staying at this property two and three times a year from past 10 years or so. (We should get a special badge!)Great staff and good service. However, property needs good renovation, specially the bathrooms. Would definitely recommend to friends and family. Hopefully see you again in October! Cheers !"

"Restaurant staff very friendly and efficient Easy checkin and out Great dinner and breakfast Very comfy bed and nice clean well set up room and ablutions Would definately stay again"

"Great place"

"Clean rolm and good breakfast"

"The hotels sits within a busy shopping area of five mile area. Parking was easy. Checking in was easy. They do keep $100 when you check in and it is returned to you at checkout. Overall it was a nice place to stay. New and modern"