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"Check-in smooth, although the receptionist charged us for breakfasts over two nights for one room (4 breakfasts) as opposed to breakfasts over one night for two rooms (3 breakfasts) as requested. One room was quite run-down (broken towel rail, tired fittings, etc.) and very noisy with the floor boards in the upstairs room creaking whenever someone walked on them. Flagged to reception on the following day and a new room offered and accepted. Of note though was that no offer was made to move our...

"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived. Staff were all very welcoming, helpful and pleasant. Breakfast was lovely with a variety of breakfast choices available. the...

"Parking was safe and secure, staff were incredibly helpful and the hotel was really good, clean and close to local amenities"

"The room itself was lovely however it was very noisy!!! Not only did it sound like there was a fish tank in the room, there was also loud crackling noises going on!! This resulted in neither of us getting very much sleep at all and unfortunately would put me off staying again. I can only hope this occurs a small minority of the rooms. Such a shame as it is a lovely hotel and perfectly located too."

"Comfortable beds, good aircon. Will stay here when next in the area."

"We stayed in a pet room. It was very clean. The breakfast was lovely too. Great stay for a great price. The TV remote didn't work, the iron didn't work and the kettle took a while to boil - on reflection, i'd still give it 4/5 re the cost."

"Waitress staff very pleasant and helpful. Room very dated bathroom not suitable for a family room. Lacks professional approach"

"Great staff"

"It was pleasant enough. The staff we encountered were really friendly. The decor is a bit dated. Smelt a bit fusty … but it’s an old building so what do you expect. Lovely grounds. I struggled to sleep as the bed was too soft for me (personal preference). Not sure I’d stay again but did the job for the evening."

"Good hotel, premium room was worth it. Easy parking and good bus services into town."

"Friendly and helpful staff. Hotel was quiet, felt peaceful and clean. Definitely recommended."

"Room was excellent, all amenities avaliable, lovely breakfast and a good view of the River Tees with the peak of Roseberry Topping in the background. Would highly recommend staying here. "

"Great room and very clean and comfortable bed. Staff are very friendly and willing to help and assist where needed. Great hotel and would highly recommend to anyone thinking of booking."

"The room is clean The Staff and costumer service brilliant (No issue) The Breakfast Not the best but is enough The Parking lot spaces"

"Lovely hotel set in beautiful grounds. Flower borders were just lovely! Room (twin deluxe) was spacious, comfortable and clean. One note, we were in room 216 which had view over cafe at back, which was really pretty so not a problem. However, deliveries started unloading at 6am in the morning which wasn't great. The hotel is so close to Beamish working museum, very handy. Few good pubs in the area too."