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"Great hotel within a central location. Great room & amenities. Hotel staff were friendly & obliging. The onsen was wonderful after a day of walking around"

"Loved this location. Walkable to the train station with all the perks of a typical Onyado Nono accommodation. This location is perfectly maintained, the staff is friendly, and the food is exceptional. One of our favorite Dormy Inn experiences in all our travels. You won't regret staying here!"

"Great breakfast. Close to train station and Matsumoto Castle. "

" Clean room and friendly staff."

"Facility is very clean and staff are nice. There were special snack from 8 - 10 p.m. with ramen or ice cream for one guest during my visit. "

"This is my second time staying at Richmond Hotel Matsumoto. Just love it."

"Incredible value. Made is feel like special guests. Two people showing us to our rooms. A shuttle driver running after us to offer a ride to the train station (we didn't know there was one). Fantastic open bar cocktail hour. Delicious breakfast buffet. "

"All the above. Arigato!"

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

"スタッフの接客が親切丁寧でした。"

"駅から近くて便利。 荷物預けてからすぐに観光できる。"

"Staff is friendly and efficient. The hotel is nicely renovated. Good price for our room."

"The building is very old, but you can feel the effort put into keeping it clean and tidy. The staff provided polite and attentive service without being overbearing. Above all, the hot spring is wonderful. The bath on the first floor was too hot for me, so I used the one on the fifth floor instead, and enjoyed a refreshing soak in the morning. The quality of the water is undoubtedly among the best in Japan. This place is not for those expecting the hospitality of a luxury hotel or clean,...

"交通方便，房間空間鬆動好用，職員有禮，客房整潔。"