Find hotels near Craigievar Castle, Alford from SAR 335

"Common Spaces were not so clean, in the bedrooms , glass Windows were really in need for a good clean, even restaurant toilets could be cleaner. Breakfast was good even of staff was not so welcoming in the morning. While dinner was excellent "

"Yes"

"Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers"

"It is a beautiful property on the banks of the Dee. Our room was large and beautiful, with a great bathroom and an amazing shower. We did not eat in the restaurant, but the staff recommended a great place in Peterculter (the Ploughman) that was excellent. The staff was great - the only negative for us was the room was too hot, making it difficult to sleep. Otherwise, great!"

"Room was quite warm had to put fan on "

"Really nice hotel with ample parking and lovely staff. Manager was great too"

"Great food and hospitality "

"Really lovely locally owned and run hotel. Our kingsize upgraded room was stunning, and massive. Spotlessly clean and very comfortable. The homemade shortbread in the room was incredible, and they even refilled it when we scoffed it all! Breakfast was tasty, and the hot food was made to order. The on-site gym “The Unit” was really great and fully included in the room rate, which felt like a treat! They are clearly modernising the hotel to an high standard, and as far as we saw only the room corridors and stairs were still to be upgraded. The parking was free and plentiful, and it’s a great base for exploring the surrounding area. All the staff were exceptionally lovely & friendly (with the one exception of the older gent who checked us in who treated us like an inconvenience, and shouldn’t really be working in hospitality) "

"Great hotel, very relaxed and suited our children with pool and other games downstairs. Liked the bar and food offering, especially when we arrived late and still needed dinner. Bedrooms were comfortable - would stay again. Only one issue - TV surround in room 505 fell off the wall on arrival. Thankfully no one hurt but could have been much more serious. Staff moved us to a new room quickly but hope this is fixed so no risk of it happening again. "