"The manager of the hotel was absolutely excellent, as was the staff, except for one desk clerk who almost caused us to lose our trip from Cusco to Machu Picchu, our main reason for the trip, due to his negligence in managing obtaining a taxi....Taxi was scheduled to arrive at 6:30 am, but he did not order new taxi until 7:15 when we were to be at our pickup point at 7:00 for pickup by Inca Rail between 7:30-8:00. Taxi did not arrive at Torre Dorado until 7:35. It was only due to excellent service from Inca Rail that we were able to make the connection."